FREE SHIPPING ON ALL ORDERS OF $75 OR MORE | ALL ORDERS SHIP FROM CANADA

 

Shipping Policy

Orders placed on www.hanwagboots.ca typically ship within 1 to 3 business days unless otherwise specified. Once your order is shipped, you will receive a tracking number which you can use to track your shipment on the FedEx website. We do NOT ship to PO Box addresses at this time.

What will I be charged for shipping and handling?

www.hanwagboots.ca is pleased to offer you free shipping on pre-tax total purchases greater than $75.00. Otherwise, the flat rate shipping charge is $15.00. We ship anywhere in Canada, please use the regional selector located on the top of this page.

Who will deliver my order?

www.hanwagboots.ca typically uses FedEx, however some exceptions may apply.

When will my order leave the warehouse?

Our products typically leave our warehouse within 2 full business days. Items that cannot be shipped within two business days will be clearly marked on our product description pages.

Do you deliver on weekends?

Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.

Do you refund shipping charges?

Shipping charges are refunded if:

  • We ship an incorrect product
  • A product was shipped from our warehouse broken or defective
  • A product was damaged during shipping

Order Tracking

How can I track my order?

Once the order is shipped, a tracking number will be emailed to you. If an account was created on our site, you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number on www.fedex.com.

Undeliverable Packages

$15 re-stocking fee / $15 re-shipping fee

Please ensure your shipping address is entered completely and accurately, including any apartment, unit, or buzzer number. If the package is undeliverable due to incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information. If the package is returned to us, we can re-send the package again if the responsible party agrees to pay $15.00 for the additional shipping costs. All unclaimed or undeliverable packages that are returned to us will be subject to a $15.00 re-stocking fee.

Sustainability

Sustainabilty

We’re committed to using resources efficiently, keeping transport to a minimum and working with eco-friendly materials. Learn more »

hanwag Production

Handmade in Europe

From the choice of material to the finished shoe: the HANWAG production process combines innovation with quality. Learn more »

Hanwag Newsletter

Newsletter

Signing up for our newsletter is a great way to stay informed about everything at HANWAG Canada. Sign up now »

HANWAG Canada offers free ground shipping in Canada on all order above $75, regardless if you live in Vancouver, Halifax, Edmonton, Saint John, Charlottetown, Saskatoon, St. John’s, Calgary, Winnipeg, Toronto, Montreal or any other great Canadian city.

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