FREE SHIPPING ON ALL ORDERS OF $75 OR MORE | ALL ORDERS SHIP FROM CANADA

 

Returns

Policy

  • We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want.
  • You have 30 days from the day your item shipped to initiate a return.
  • ALL items must be received in their original, unworn condition and must include all original packaging*.
    * Please note, the original manufacturer's shoe box should be enclosed in another bag/box before returning, as to preserve the quality of the original packaging. You may re-use the packing bag from the original shipment, or another form of packaging (plastic, paper, etc.), so long as it adequately protects the original manufacturer's shoe box.
    Packages returned with shipping labels or tape attached directly to the shoe box will be denied.
  • We only accept returns on items purchased at www.hanwagboots.ca
  • A refund will be issued for the purchase price plus the original shipping charge if applicable.
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been credited.

30 Days Return Policy Detail Instructions

In order for a refund to be made, the returned merchandise must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, name and email.

Please let us know the reason for the return:

  • Size too large
  • Size too small
  • Did not fit as expected
  • Item not as described or pictured
  • Incorrect item received
  • Order arrived late
  • Item was damaged
  • Unwanted gift
  • Change of mind
  • Other please specify

Once we have your return and they have passed inspection, a full refund will be issued within 5 business days.

We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.

You may return your merchandise for a refund by shipping it to the following address:

Hanwag Canada Online
6550 St Andre
Montreal, QC
H2S 2K9

Sustainability

Sustainabilty

We’re committed to using resources efficiently, keeping transport to a minimum and working with eco-friendly materials. Learn more »

hanwag Production

Handmade in Europe

From the choice of material to the finished shoe: the HANWAG production process combines innovation with quality. Learn more »

Hanwag Newsletter

Newsletter

Signing up for our newsletter is a great way to stay informed about everything at HANWAG Canada. Sign up now »

HANWAG Canada offers free ground shipping in Canada on all order above $75, regardless if you live in Vancouver, Halifax, Edmonton, Saint John, Charlottetown, Saskatoon, St. John’s, Calgary, Winnipeg, Toronto, Montreal or any other great Canadian city.

Sign Up!

For A Limited Time Sign Up And Get $10 OFF
Your First Purchase

Please enter correct email!

Thank you for signing up!
You will receive an email from noreply@hanwagboots.ca to confirm your subscription. Please make sure to check your inbox (please note that it could be in your junk mailbox).

  • Male
    Female